Customer Service Representatives

• Customer Inquiry Handling: Respond to customer inquiries via phone, email, or live chat, providing timely and accurate assistance for questions regarding products, services, orders, and complaints.
• Problem Solving: Address and resolve customer issues with a focus on quick resolution and customer satisfaction, escalating complex issues to the appropriate teams when necessary.
• Order Management: Help customers place orders, process returns, and track shipments, ensuring a smooth transaction and delivery process.
• Database Maintenance: Accurately record customer interactions, transactions, comments, and complaints in the CRM database.
• Feedback Collection: Gather customer feedback and share it with the respective departments to help improve products and services.
• Product Knowledge: Maintain a thorough understanding of all company products and services to provide accurate information to customers.
• Team Collaboration: Work closely with other departments to resolve customer issues, ensure product availability, and stay current with new product launches or changes.

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• Excellent Communicator: You possess strong communication skills and can convey information clearly and empathetically in both written and verbal forms.
• Problem Solver: You are adept at identifying problems, analyzing possible solutions, and implementing them efficiently.
• Patient and Empathetic: You handle all customer interactions with patience and empathy, understanding the customer’s perspective and maintaining a positive demeanour.
• Detail-oriented: You pay attention to details when handling customer inquiries and data entry, ensuring accuracy in your work.
• Adaptable: You can handle unexpected situations or changes in a fast-paced environment.
• Tech-Savvy: Proficient in using CRM software and other necessary computer applications.
• Team Player: You work collaboratively with team members to achieve business goals and maintain a high standard of customer service.